The reality is, you are not a website expert, and the good news is you don’t have to be. You can continue to do what you do best, and we’ll stay on top of what’s happening online. We are WordPress experts, and we have the experience and technical expertise to solve just about any issue that arises. More than 70 care plan clients rely on us every day to keep their website up and running, and their business flowing.
If you are on the Basic plan, we are happy to make any updates you need, and will bill you at our hourly rate. If you are on the Pro plan, you have access to 1 hour of updates per month. If you are on the Ultimate plan, you have access to 2 hours per month. Any overages will be billed at our hourly rate. For more information on what your plan includes, please review the care plan packages above.
We do not roll over update hours. If you find that several months have passed and you have consistently not used your hours, we would suggest downgrading to the Basic plan.
We are constantly monitoring our inbox for support tickets and website update requests. For the fastest response time, please fill out the support request form. If you would like to request a call, please fill out our contact form.
Please do not text or call as we cannot guarantee a timely response.
Simple updates can be made within 24-48 hours, and others will take longer. For most updates, you can expect that they will be completed within 3-4 business days. If we anticipate that it will take longer, we will let you know.
Our care plans are built to prevent this. However, in the case something does happen and your website needs emergency care, we’ll be on it. In most cases, we can either fix the issue or restore a backup so quickly that you won’t even notice anything happened.
Monthly reports will be sent to all Pro and Ultimate care plan clients. If you are on the Basic plan, and would like to see a report, please contact us.
If you need something that’s not included in your plan, we're happy to help. It’ll likely just need a more formal proposal. You can start that process by shooting us the details via out Contact Page and we’ll set up a call to discuss your needs.
You have the option to set up credit card or ACH payments, and will be billed automatically each month. If you want to pay the entire year upfront, you can do that as well.
Every 3 months you will have the opportunity to downgrade or upgrade your plan. Please email us with this request and we will update your plan.
We're all about building a valuable relationship with you and your website, so We’d hate to see you go. However, We know financial needs weigh in on many decisions and We don’t want to lock anyone in.
You can request a cancellation via our contact page, and we will immediately stop the next payment.