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Frequently Asked Questions

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  • Web Design
  • Have Questions?

    Frequently Asked Questions

    How long does it take to build a website?
    Typically, most website builds take between 6-10 weeks depending on the number of pages, photography/videography needs, and how complex the project is. If we have the content and creative assets upfront, we can move very quickly and complete the project in 6 weeks or less. If we are developing everything from scratch, it will take longer, but generally speaking, web design projects should not take longer than 10-12 weeks at the most.
    How many pages do I get with my website?
    A big part of what we do is help you figure this part out. Most people think they need more when in fact they need less. We recommend fewer pages, but the important thing is that they are intentional, well designed, and curated to speak directly to your target audience. Our starter websites are between 1-4 pages. Business sites are 5-7, and custom projects are up to 10 pages, but typically don’t need to be more than that.
    Will my website be mobile-friendly?
    Yes! In today’s world it must be. All our sites are designed to be completely responsive, which means that they will look great and function well on desktop, laptop, tablet, or mobile.
    Do you do SEO for my website when you build it?
    We will ask you upfront if you intend to do SEO after your website build. If so, then we will build it out strategically to incorporate the pieces we know we need for SEO. If you aren’t sure, then we will build the site to attract your target customer, and then return to the SEO conversation when the time is right to continue development. SEO is a crucial component for some businesses, and it’s not the right fit for others. We can help advise you on whether or not your business should pursue SEO.
    Can you help me write content for my website?
    Yes! Many clients know what they want to say, but are paralyzed by the idea of having to figure out how to say it. Putting pen to paper can be a tough thing if it’s not what you do every day. We can help. Our project managers are skilled in these areas and can assist with content creation, curation, and photography/videography production as well.
    How much does a new website cost?
    Cost will vary based on the number of pages, and what we’ll be helping you with. If you want a 3 page site, and you already have photos, content and design assets, that will be very different than if you want 10 pages with complete content development, photography, videography, integrations etc. After we have an initial call with you to assess your needs, we will put together a quote for you.
    Will you maintain my site for me?
    Yes! All sites need hosting, security, and maintenance, and that’s why we offer website care plans. After we build your site, we can move you to a website care plan or an SEO package depending on your business and your needs.
    I already have a website, how easy is it to change it?
    It depends on when and how your website was built. If it is a WordPress site that was built last year, that’s a completely different story than if your website is 10 years old. We will evaluate your website’s overall condition and health and make recommendations regarding if you need a rebuild, or simply some basic care, maintenance, and content/creative tweaks.
    What is the difference between a domain and hosting?

    This is a question we get a lot. Your domain is simply the name of your website, and address you are sending people to. You might already have a domain name or several, or you might need help finding one, and we can assist with that. Domains are typically not expensive to purchase, and have to be renewed yearly to continue ownership.


    Hosting is what happens when your website goes live. In order for people to see and interact with your website, it has to “live” somewhere or “rent space” online in order for it to work properly. What we do with our plans is manage this for you, so it’s one less thing you have to worry about. Similar to the domains, this has to be renewed on an ongoing basis to keep your website live. For all of our sites with managed hosting, we also provide maintenance, security, and support so that your websites stay up and running without any issues.

    Do you build e-commerce websites?
    Although we have in the past, and have the skills to do so, at this time we do not build e-commerce sites. They are very time consuming to build and maintain, and we recommend working with a provider that focuses on this on a daily basis.
    Do you only create WordPress websites?
    Yes, we work exclusively with WordPress. The reason for this is that it’s a dependable platform to build in and then use to manage and maintain your site. And it’s also SEO friendly which is incredibly valuable for our clients. Other platforms can be good if you are building and maintaining a very simple site yourself, but there can be many issues. For high-quality, well developed websites that can be SEO optimized and function well for the long haul, we recommend WordPress. If you have a site that you are happy with, but are experiencing issues because of the way it was built, we can rebuild it in WordPress to resolve this.
  • SEO Services
  • Have Questions?

    Frequently Asked Questions

    What is SEO?
    You have an ideal customer. And that customer searches Google. SEO is essentially figuring out what they are searching for, and putting your website in front of them so they can call you instead of your competitor. 
    How do I know if SEO is a good fit for my business?

    For some businesses, an amazing website and successful ongoing SEO campaign are the only marketing tools you need. For service based industries like plumbing and roofing, it’s a no brainer. 

     

    For other businesses, there might be more pieces to the puzzle and in that case, we can do a one-time SEO Discovery to see if it’s a good fit for you and if SEO is valuable enough to pursue. If it is, then we’ll make recommendations based on our findings, and if it’s not, we’ll tell you so you can spend your money elsewhere.

    What is the difference between organic SEO and Google Ads?

    Regarding short and long term value, running Google ads is like renting a house, and organic SEO is like buying one. Google ads can be a great compliment to your overall SEO strategy and help generate some immediate leads while we build your organic search volume, but it’s not good to use as a standalone tactic especially long term. 

     

    If you have more detailed questions about using both organic SEO and pay per click ads as part of your strategy, let’s talk more.

    How long does it take to see results?
    Results vary greatly based on location, industry and how competitive the market is. Generally speaking, 3-6 months is the average amount of time it takes to see results, and then growth will continue steadily as time goes on. 
    How do you measure SEO results?

    The ultimate goal is to get you ranked on the first page of Google for your target keywords. But, since it takes time to get there, we measure important milestones along the way.

     

    All our clients get access to our SEO dashboard which measures your keyword rankings, website traffic, user engagement, and much more. We also send out monthly reports and offer monthly consultations to review your campaign and track your progress. 

    How much does it cost and why is it monthly?
    Our SEO packages start at $750/month, and prices will vary/increase depending on location, industry, and level of competition. Each month, we have tasks to complete to increase the value and visibility of your site. Once you are ranked, there’s work we have to do to keep you there. Our SEO experts keep a watchful eye on your competition, update and monitor your website, and make adjustments to keep you on top. 
    Do I have to sign a contract? 
    Our initial SEO agreement is for 3 months, and after that you can continue on a month to month basis. However, we recommend that all clients commit to a minimum of 6 months to a year for optimal results. Many of our SEO clients have been with us for several years, and there’s a reason for that. SEO is best used as a long term commitment, and the investment will pay off for years to come.
  • Website Care Plans
  • Have Questions?

    Frequently Asked Questions

    Do I need to pay for website updates?
    If you are on the Basic plan, we are happy to make any updates you need, and will bill you at our hourly rate. If you are on the Pro plan, you have access to 1 hour of updates per month. If you are on the Ultimate plan, you have access to 2 hours per month. Any overages will be billed at our hourly rate. For more information on what your plan includes, please review the care plan packages above.
    Can I roll over monthly website update hours?
    We do not roll over update hours. If you find that several months have passed and you have consistently not used your hours, we would suggest downgrading to the Basic plan.
    How do I request support?

    We are constantly monitoring our inbox for support tickets and website update requests. For the fastest response time, please fill out the support request form. If you would like to request a call, please fill out our contact form.


    Please do not text or call as we cannot guarantee a timely response.

    How long will it take to complete my content updates?
    Simple updates can be made within 24-48 hours, and others will take longer. For most updates, you can expect that they will be completed within 3-4 business days. If we anticipate that it will take longer, we will let you know.
    What happens if my website goes down (is hacked, breaks, etc)?
    Our care plans are built to prevent this. However, in the case something does happen and your website needs emergency care, we’ll be on it. In most cases, we can either fix the issue or restore a backup so quickly that you won’t even notice anything happened. 
    How do I know how well my site is performing?

    Monthly reports will be sent to all Pro and Ultimate care plan clients. If you are on the Basic plan, and would like to see a report, please contact us.

    What if I need something not included on a plan?
    If you need something that’s not included in your plan, we’re happy to help. It’ll likely just need a more formal proposal. You can start that process by shooting us the details via out Contact Page and we’ll set up a call to discuss your needs.
    How does billing work?
    You have the option to set up credit card or ACH payments, and will be billed automatically each month. If you want to pay the entire year upfront, you can do that as well. 
    What if I want to downgrade or upgrade my plan?
    Every 3 months you will have the opportunity to downgrade or upgrade your plan. Please email us with this request and we will update your plan.
    Can I really cancel at any time?

    Absolutely.

     

    We’re all about building a valuable relationship with you and your website, so We’d hate to see you go. However, We know financial needs weigh in on many decisions and We don’t want to lock anyone in.

     

    You can request a cancellation via our contact page, and we will immediately stop the next payment.

Have Questions?

Frequently Asked Questions

How long does it take to build a website?
Typically, most website builds take between 6-10 weeks depending on the number of pages, photography/videography needs, and how complex the project is. If we have the content and creative assets upfront, we can move very quickly and complete the project in 6 weeks or less. If we are developing everything from scratch, it will take longer, but generally speaking, web design projects should not take longer than 10-12 weeks at the most.
How many pages do I get with my website?
A big part of what we do is help you figure this part out. Most people think they need more when in fact they need less. We recommend fewer pages, but the important thing is that they are intentional, well designed, and curated to speak directly to your target audience. Our starter websites are between 1-4 pages. Business sites are 5-7, and custom projects are up to 10 pages, but typically don’t need to be more than that.
Will my website be mobile-friendly?
Yes! In today’s world it must be. All our sites are designed to be completely responsive, which means that they will look great and function well on desktop, laptop, tablet, or mobile.
Do you do SEO for my website when you build it?
We will ask you upfront if you intend to do SEO after your website build. If so, then we will build it out strategically to incorporate the pieces we know we need for SEO. If you aren’t sure, then we will build the site to attract your target customer, and then return to the SEO conversation when the time is right to continue development. SEO is a crucial component for some businesses, and it’s not the right fit for others. We can help advise you on whether or not your business should pursue SEO.
Can you help me write content for my website?
Yes! Many clients know what they want to say, but are paralyzed by the idea of having to figure out how to say it. Putting pen to paper can be a tough thing if it’s not what you do every day. We can help. Our project managers are skilled in these areas and can assist with content creation, curation, and photography/videography production as well.
How much does a new website cost?
Cost will vary based on the number of pages, and what we’ll be helping you with. If you want a 3 page site, and you already have photos, content and design assets, that will be very different than if you want 10 pages with complete content development, photography, videography, integrations etc. After we have an initial call with you to assess your needs, we will put together a quote for you.
Will you maintain my site for me?
Yes! All sites need hosting, security, and maintenance, and that’s why we offer website care plans. After we build your site, we can move you to a website care plan or an SEO package depending on your business and your needs.
I already have a website, how easy is it to change it?
It depends on when and how your website was built. If it is a WordPress site that was built last year, that’s a completely different story than if your website is 10 years old. We will evaluate your website’s overall condition and health and make recommendations regarding if you need a rebuild, or simply some basic care, maintenance, and content/creative tweaks.
What is the difference between a domain and hosting?

This is a question we get a lot. Your domain is simply the name of your website, and address you are sending people to. You might already have a domain name or several, or you might need help finding one, and we can assist with that. Domains are typically not expensive to purchase, and have to be renewed yearly to continue ownership.


Hosting is what happens when your website goes live. In order for people to see and interact with your website, it has to “live” somewhere or “rent space” online in order for it to work properly. What we do with our plans is manage this for you, so it’s one less thing you have to worry about. Similar to the domains, this has to be renewed on an ongoing basis to keep your website live. For all of our sites with managed hosting, we also provide maintenance, security, and support so that your websites stay up and running without any issues.

Do you build e-commerce websites?
Although we have in the past, and have the skills to do so, at this time we do not build e-commerce sites. They are very time consuming to build and maintain, and we recommend working with a provider that focuses on this on a daily basis.
Do you only create WordPress websites?
Yes, we work exclusively with WordPress. The reason for this is that it’s a dependable platform to build in and then use to manage and maintain your site. And it’s also SEO friendly which is incredibly valuable for our clients. Other platforms can be good if you are building and maintaining a very simple site yourself, but there can be many issues. For high-quality, well developed websites that can be SEO optimized and function well for the long haul, we recommend WordPress. If you have a site that you are happy with, but are experiencing issues because of the way it was built, we can rebuild it in WordPress to resolve this.
Have Questions?

Frequently Asked Questions

What is SEO?
You have an ideal customer. And that customer searches Google. SEO is essentially figuring out what they are searching for, and putting your website in front of them so they can call you instead of your competitor. 
How do I know if SEO is a good fit for my business?

For some businesses, an amazing website and successful ongoing SEO campaign are the only marketing tools you need. For service based industries like plumbing and roofing, it’s a no brainer. 

 

For other businesses, there might be more pieces to the puzzle and in that case, we can do a one-time SEO Discovery to see if it’s a good fit for you and if SEO is valuable enough to pursue. If it is, then we’ll make recommendations based on our findings, and if it’s not, we’ll tell you so you can spend your money elsewhere.

What is the difference between organic SEO and Google Ads?

Regarding short and long term value, running Google ads is like renting a house, and organic SEO is like buying one. Google ads can be a great compliment to your overall SEO strategy and help generate some immediate leads while we build your organic search volume, but it’s not good to use as a standalone tactic especially long term. 

 

If you have more detailed questions about using both organic SEO and pay per click ads as part of your strategy, let’s talk more.

How long does it take to see results?
Results vary greatly based on location, industry and how competitive the market is. Generally speaking, 3-6 months is the average amount of time it takes to see results, and then growth will continue steadily as time goes on. 
How do you measure SEO results?

The ultimate goal is to get you ranked on the first page of Google for your target keywords. But, since it takes time to get there, we measure important milestones along the way.

 

All our clients get access to our SEO dashboard which measures your keyword rankings, website traffic, user engagement, and much more. We also send out monthly reports and offer monthly consultations to review your campaign and track your progress. 

How much does it cost and why is it monthly?
Our SEO packages start at $750/month, and prices will vary/increase depending on location, industry, and level of competition. Each month, we have tasks to complete to increase the value and visibility of your site. Once you are ranked, there’s work we have to do to keep you there. Our SEO experts keep a watchful eye on your competition, update and monitor your website, and make adjustments to keep you on top. 
Do I have to sign a contract? 
Our initial SEO agreement is for 3 months, and after that you can continue on a month to month basis. However, we recommend that all clients commit to a minimum of 6 months to a year for optimal results. Many of our SEO clients have been with us for several years, and there’s a reason for that. SEO is best used as a long term commitment, and the investment will pay off for years to come.
Have Questions?

Frequently Asked Questions

Do I need to pay for website updates?
If you are on the Basic plan, we are happy to make any updates you need, and will bill you at our hourly rate. If you are on the Pro plan, you have access to 1 hour of updates per month. If you are on the Ultimate plan, you have access to 2 hours per month. Any overages will be billed at our hourly rate. For more information on what your plan includes, please review the care plan packages above.
Can I roll over monthly website update hours?
We do not roll over update hours. If you find that several months have passed and you have consistently not used your hours, we would suggest downgrading to the Basic plan.
How do I request support?

We are constantly monitoring our inbox for support tickets and website update requests. For the fastest response time, please fill out the support request form. If you would like to request a call, please fill out our contact form.


Please do not text or call as we cannot guarantee a timely response.

How long will it take to complete my content updates?
Simple updates can be made within 24-48 hours, and others will take longer. For most updates, you can expect that they will be completed within 3-4 business days. If we anticipate that it will take longer, we will let you know.
What happens if my website goes down (is hacked, breaks, etc)?
Our care plans are built to prevent this. However, in the case something does happen and your website needs emergency care, we’ll be on it. In most cases, we can either fix the issue or restore a backup so quickly that you won’t even notice anything happened. 
How do I know how well my site is performing?

Monthly reports will be sent to all Pro and Ultimate care plan clients. If you are on the Basic plan, and would like to see a report, please contact us.

What if I need something not included on a plan?
If you need something that’s not included in your plan, we’re happy to help. It’ll likely just need a more formal proposal. You can start that process by shooting us the details via out Contact Page and we’ll set up a call to discuss your needs.
How does billing work?
You have the option to set up credit card or ACH payments, and will be billed automatically each month. If you want to pay the entire year upfront, you can do that as well. 
What if I want to downgrade or upgrade my plan?
Every 3 months you will have the opportunity to downgrade or upgrade your plan. Please email us with this request and we will update your plan.
Can I really cancel at any time?

Absolutely.

 

We’re all about building a valuable relationship with you and your website, so We’d hate to see you go. However, We know financial needs weigh in on many decisions and We don’t want to lock anyone in.

 

You can request a cancellation via our contact page, and we will immediately stop the next payment.

What You Get

Premium Website

What You Get

Starter Website